Refund Policy

At Wrenone, we want to ensure that our service brings genuine value to your Twitch channel. We stand behind our product, but we also understand that circumstances change or our AI memory engine may not be the perfect fit for every community.

Our refund policy is designed to be fair, transparent, and easy to understand.

1. 14-Day Refund Window

If you are not completely satisfied with your premium Wrenone subscription, you may request a full refund within the first 14 days of your initial purchase.

This applies to the first billing cycle of any paid tier (e.g., Creator, Pro, Studio). Once the refund is processed, your account will be downgraded to the free Starter tier, and any premium features or extended memory limits will be restricted.

2. Subscription Cancellations

You can cancel your subscription at any time via the billing portal in your Creator Dashboard.

If you cancel your subscription after the 14-day refund window has passed, you will not receive a prorated refund for the remainder of the billing cycle (whether monthly or annual). However, you will retain full access to your premium features until the end of your current paid billing period.

3. Accidental Renewals

We understand that you might forget to cancel a subscription before it auto-renews. If you are charged for a renewal that you intended to cancel, please contact us within 7 days of the renewal charge.

Provided that you have not heavily utilized the premium features during those 7 days (e.g., thousands of AI chat responses), we will issue a refund for the renewal charge and downgrade your account.

4. Exceptions and Abuse

While we aim to be as accommodating as possible, we reserve the right to decline a refund request if we detect policy abuse. This includes, but is not limited to:

• Requesting multiple refunds for the same account or stream.
• Requesting a refund after a significant violation of our Terms of Service (e.g., using the bot to spam or harass).
• Disputing a charge through your bank (chargeback) before contacting our support team to resolve the issue.

5. How to Request a Refund

To request a refund, please email our billing support team at ahmad@wrenone.com from the email address associated with your Wrenone account. Please include your Twitch channel name and a brief reason for the cancellation so we can improve our service.

Refunds are processed by our merchant of record, Paddle, and typically take 3-5 business days to appear on your statement.